Refunds
We do not refund the cost of tattoo removal after you have had the procedure. If you do not proceed on the day you will not be charged. It is our policy not to charge for consults.
Feedback
Tattoo removal is highly variable and dependent on many factors. Sometimes we cannot predict results or the outcome. If you are unhappy with your results or have feedback for our team, please don’t hesitate to contact us at info@swlaser.com,au. We highly value feedback.
Cancellations
If you do not turn up for your appointment without canceling online or contact us within 24 hours there is a $50 dollar cancellation fee.
Complaints
We take customer service extremely seriously. If you wish to make a complaint, please email info@swlaser.com.au and our team will aim to respond within 48hrs. Our complaints policy is also available on request.